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By the way is Matt Carter actually the CEO of your company?

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Every rep I talk to says they will get it restored & escalated & it should be back on within 24 to 72 hours but it’s been 4 days and no svc. & was interrogated & then told It was my fault & they could not restore my number so I asked for the Supervisor’s Mgr & was on hold for a very long time & then I heard dialtone so I was disconnected before I was able to speak to the higher level of management.

My next step is a Boost Presidential Complaint & perhaps a FCC complaint.

when I speak with warranty they say that it’s not their issue because we received the phones like this..

I am $600 out because no one seems to have answers to how I can get my phone replaced.

SCAM Sent from my i Phone Reply from Atlanta, GA PM In addition to the previous complaints included in the above web address.

I tried to cancel my service and requested for the phone to be unlocked.To make matters worse I spoke to 3 SUPERVISORS and ALL of them just pond the issues to another department.We aren’t not stopping here, we will continue call and doing our research till this matter gets resolved b/c at this point it Feels like we have been SCAMMED, they are sending defective phones and ponding it to the issuance company “Bright Start” 844-834-5579 to replace the phones..The customer service is just Awful they would say they were transferring to another department and the calls would drop.From my experience with other companies if the call drop (especially and escalated call) u would receive a courtesy call back.??Boost Mobile was founded in 2000 in Australia by Pete Bourke. The company began doing business in the US in 2001 as a joint venture with Nextel, who was purchased by Sprint in 2006.

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